The Performance Hall's Code of Conduct

The Performance Hall is committed to providing a welcoming and harassment-free environment for people of all races, sexual orientations, gender statuses, physical dispositions, and beliefs. We believe in having an archived and publicly available set of guidelines as a necessary and important part of attaining this type of environment. Please take a moment to read ours below.

Customer Service

At the Logan Center, we maintain a high standard of client and patron service (both are our customers). The following bullet points are basic tips for interacting with patrons, talent, external crews, building staff, and anyone else who may be in the Logan Center.

• Always greet the client and patrons warmly and maintain a pleasant atmosphere
• Display sincere interest in helping the client and patrons
• Motivate other employees to be productive at all times, especially when others are in the space
• If you do not know the answer to a question, state that you do not know and that you will work on finding the answer. Bring the question to the appropriate person or group of people, and proceed from there. Always follow up to give an update on your efforts.
• ALWAYS BE POLITE to everyone, all the time, no matter what. This means coworkers, external crew, talent, support staff, patrons, supervisors, faculty, staff, strangers, etc.

Disability Sensitivity

When speaking to people with disabilities, always use people-first language. Group designations are inappropriate because they do not reflect the individuality, equality or dignity of the person.

• Address the person with a disability directly, not their companion or caregiver. If they are using a wheelchair, kneel to speak with them at eye level.
• Instead of asking the person about their disability (which is illegal), ask “How may I assist you?”. Focus on their needs, not their disability.
• If for any reason a problem arises and the person with a disability cannot easily access the facility, please attempt to serve them with personalized service.
• Politely address and assist those with disabilities without being patronizing or demeaning.

Indicators of quality performance include

• Timely arrival for shifts
• Articulating clearly and listening to clients
• Maintaining professional attitude with clients and patrons at all times
• Making appropriate decisions and accepting consequences of actions
• Accurate interpretation of Logan Center policies and procedures

Questions, concerns, or feedback?

We welcome your feedback on this and we thank you for working with us to make it a safe, enjoyable, and friendly experience for everyone who visits us. Contact us via phone (773-834-2385) or email (erinbrenner@uchicago.edu) if you have any questions, concerns or feedback.